SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are sent through USPS.
Do you ship worldwide?
Yes, we offer free shipping to over 200 countries worldwide. However, there are some locations to which we are unable to ship. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you have not received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
Some shipping companies may take 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information available for your tracking number, please contact us..
Will my items be sent in one package?
Due to logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping has been specified.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Achiever Shipping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It is okay to change your mind! You can send your order back for a full refund, we have got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We do not want you to choose between the best value and the best service. That is why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's pretty. I often wear wedding gifts, but I may be lost. I bought the kids to use it as a daily.
I was looking for earrings to match because it was spring, and I got to know Moisanite and I joined Ali. There were a lot of sweet and cheap things, but I bought Artisem products because there were many Korean reviews and good products. It's... I ordered other company products together, but the best condition is the packaging or the storage box. The control is broken, and other accessories besides the product are too poor. I like the design.
Not so much beauty as advertising pictures At this price, it seems to be a
It came faster than the expected date. I like it very much. But I panicked at first because the packed boxes or the vinyl were so crummy and it was so mendish.
All good, thank you!
Pretty really came with certificates and a box from the dead I liked really happy I ordered.
Beautiful and great quality
Buy from the same supplier 2 moissanite earrings that came with certificate of authenticity, the pendant does not wear it.
Magnificent as described
Recommended
Very beautiful, shine, size, necklace
Wow !!!!!! I can’t believe it it’s so much beautiful !!!! Thank you so much❤️❤️❤️❤️❤️
amazing fantastic
The shipping period was reasonable and the price is so much better than Korea!! The necklace is more pretty than 1 carat, and I liked it, so I bought 0.5 degrees for daily, but I like both of them.😍Now the chain is shiny and pretty, but I will use it all the time and replace it with only 18 K later!!
Beautiful necklace it sparkles very nicely.
Perfect necklace. I wanted to try out the size of the stone, and see if it flips or lays flat, and it’s beautiful. No issues at all with flipping.
I 've bought Moisanite from several places, and this House really sparkles with a sense of being near-Dia. I said it sparkles elsewhere, but the product here feels like a real Dia. I'm in.
Beautiful! Looks like real jewel!
I'm pretty, but the line is a little long, so I'm afraid I came down to the bottom.
The product is so pretty, but even if you make the line the shortest, it's a little long.
Same as the picture. Shiny.
It's nice. It's shiny and the delivery was fast. The length of the necklace is a little longer. It was a neat case. The necklace was also good without feeling overdone. I don't know the quality storage, but I feel good for the price no, No.
Packaging was of great standard, the necklace and pendant looked amazing and were in perfect condition. Great item, definitely great on price.
It's sparkling, so it's pretty. But the strings are also with sparkles... It's a line chain, so the line is shiny. I want to replace the line, but it's a nuisance right now, so I just wear it. There are three chains, but it looks better to hang them on the inner ring. I didn't get the guarantee because I didn't pick it up, but even if I received it, I would have left it someday.
0.5ct It was good with just the right size!