SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are sent through USPS.
Do you ship worldwide?
Yes, we offer free shipping to over 200 countries worldwide. However, there are some locations to which we are unable to ship. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you have not received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
Some shipping companies may take 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information available for your tracking number, please contact us..
Will my items be sent in one package?
Due to logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping has been specified.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Achiever Shipping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It is okay to change your mind! You can send your order back for a full refund, we have got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We do not want you to choose between the best value and the best service. That is why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Loved it.
Quality ratio and fair price. I liked the exact colors to the image
All good
DELIVERED: 9 days after order placed. PROS: Arrived in good condition. Good quality shirt. Good price. Good value. CONS: None.
Not bad, but the fit seems to be a little bigger
Very beautiful and the color is equal to the picture
Bonita La tela...
Very good quality I love👍
Very good product and goes well in relation to the measurements of the table, the product is highly recommended.
Excellent product! I recommend it.
not bad
The quality of this polo shirt is good and the navy blue color is exact. These Polo polo shirt normally, no need to take sizes above as is often the case.
nice color
My husband likes it very much, he asked me to buy other colors
Is marked as size S but is larger than Comes out on the table. How S
Everything OK
I like wearing it. It seems to be cool in the hot summer.
It came in time exactly what was commissioned
The fabric is good. Carlenum is pretty.
It's like a fluff-looking, but it's okay.
good
Trop grand
Mid 174 weight 68 size S perfect
its fine!!thank you
Beautiful Color good fabrics!🙂